Shipping & Returns
Holiday Closure Notice
Notice: Orders placed after 12:00 PM on December 19, 2025 will be processed once our office reopens on January 2, 2026.
Shipping
Thank you for shopping with Pentel Canada!
Please note that we do not offer price matching for items purchased prior to the Black Friday discount period.
Due to the ongoing Canada Post strike, all orders are temporarily shipped via UPS. Please note that we are unable to deliver to P.O. boxes during this time. Free shipping is available on orders over $60.
Our products are shipped from BC to anywhere across Canada. We do not offer international shipping.
Tracking on Every Order
Every order comes with a tracking number, so you can follow your package from our door to yours and order with peace of mind.
Shipping Rates
Orders of $35 or more: FREE shipping
Orders under $35: $5 flat rate
Both options include tracking.
Estimated Delivery Time
Delivery usually takes 3 to 5 business days after you receive your shipping confirmation email.
All orders ship from British Columbia, so addresses in Eastern Canada may take a few extra days depending on how accessible the delivery location is. Remote areas, such as Yellowknife and parts of Nova Scotia, may take longer.
Order Processing Time
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be significant delay in shipment of your order, we will contact you via email.
* Pentel Stationery of Canada is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Cancellation Policy
An order can only be cancelled within approximately 15 minutes from the time it was placed.
Return & Exchange
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once your return request is approved, please ship the item back within 7 days. You can return your product for a refund to the original payment method, excluding shipping fees.
Please note: the shipping cost to return the item to our warehouse is not covered. Additionally, packages lost during transit are not our responsibility. For safer delivery, we strongly recommend choosing a shipping option with a tracking number.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@pentel.ca. Items sent back to us without first requesting a return will not be accepted.