Frequently Asked Questions

How do I check the status of my order?

Please contact us at shop@pentel.ca with your name and order number, and we will look into for you.

Can I cancel my order?

An order can only be cancelled within approximately 15 minutes from the time it was placed. Please contact us at shop@pentel.ca as soon as possible if you need to cancel your order.

What is the return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original condition. We will issue a full refund of the order amount, excluding shipping costs. For further details, please consult our return policy page.

Is pickup option available?

Unfortunately, pickup is not available at this time.

 

If you have any questions, please contact us at shop@pentel.ca. We're here to help!