Shipping policy

Thank you for shopping with Pentel Canada! Our products are shipped from BC to anywhere across Canada.

We offer $7 flat rate and free shipping for orders over $60 before tax. Orders eligible for free shipping will include tracking numbers.

* We do not offer international shipping.

Estimated Delivery Times

Orders under $60:

  • Standard Shipping without Tracking - Standard shipping is available for a $7 flat rate and is sent via Canada Post Lettermail without a tracking number. Delivery typically takes 5 to 12 business days after the parcel is picked up. Please note that the stated delivery time is an estimate and may vary depending on the shipping address. As this method is not trackable, we are not responsible for lost or delayed packages.
  • Expedited Shipping with Tracking - For faster delivery, you can choose Expedited Shipping with tracking for a $15 flat rate on orders under $60. This method typically delivers within 3 to 7 business days.

Orders over $60:

  • Free Shipping - Orders over $60 qualify for free Expedited Shipping with tracking, with an estimated delivery time of 3 to 7 business days.

Please note that delivery times for any shipping methods may be extended due to the shipping address or delays in carrier processing. All orders are shipped from BC.

Order Processing Time

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be significant delay in shipment of your order, we will contact you via email.

* Pentel Stationery of Canada is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Cancellation Policy

An order can only be cancelled within approximately 15 minutes from the time it was placed.