Shipping & Returns
Shipping
Thank you for shopping with Pentel Canada! Our products are shipped from BC to anywhere across Canada. We offer $5 flat rate and free shipping for orders over $35 before tax.
* We do not offer international shipping.
Order Processing Time
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be significant delay in shipment of your order, we will contact you via email.
* Pentel Stationery of Canada is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Cancellation Policy
An order can only be cancelled within approximately 15 minutes from the time it was placed.
Return & Exchange
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You can return your product for a refund to the original payment method, excluding shipping fees.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@pentel.ca. Items sent back to us without first requesting a return will not be accepted.